NHG General Manager, Navy Lodge

Position Description

Continue the tradition in a leadership role with NEXCOM Hospitality Group-where you'll drive the success of our lodging facilities, delivering exceptional performance and upholding our gold standard of service and operational excellence. Manages one or more NEXCOM Hospitality Group (NHG) Lodging facility to ensure performance is within established NHG guidelines and standards. The incumbent of this position reports directly to the NHG Regional Vice President.

Position Duties/Responsibilities

• Key Requirements Candidate must meet all qualification requirements by the closing date of this announcement. A one-year probationary period will be required upon selection. Social Security Card must be presented at the time of appointment. If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS E-verify system. Federal Law requires verifying the eligibility of all new hires. The Navy Exchange Service Command is an E-Verify Participant. Incumbents of this position must be U.S. Citizens. Candidates/incumbents must be eligible for and obtain a Secret Clearance. Requirements Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status. Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts. Conducts inspections of all areas of NHG Lodging operation(s), and identifies problems and/or deficiencies and implements appropriate corrective measures, and follows up to ensure deficiencies are corrected. Responsible for the proper maintenance of operating records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc. Ensures compliance with all safety, fire and sanitation regulations, and ensures the safety/security of NHG guests and associates. Coordinates service requirements with the Contract Specialist for those items, supplies, services and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures. Develops and administers operating and equipment budgets in conjunction with NHG Headquarters. Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s). Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan. Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner, in accordance with program standards. Processes local reservations, reservations through the Central Reservation Center and maintains the Property Management System. Maintains liaison with all NHG lodging programs and other activities, vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of guest services and to establish maximum vendor relations. Please visit our website for a full description.

Full Performance Level

4

Telework Eligible

No